Uniform Controller - Marriott International, Inc

Marriott International, Inc | Cape Town, Western Cape 8000

Description : Uniform Controller. Company : Marriott International, Inc. Location : Cape Town, Western Cape 8000

Job Number 23054186
Job Category Housekeeping & Laundry
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Function

We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Executive Housekeeper, the successful candidate will be responsible to mend, repair, and alter guest clothing and employee uniforms by hand stitching, applying adhesive patches, or using a sewing machine. Distribute clean uniforms to personnel according to company specifications. Send damaged uniforms to appropriate location for repairs. Document guest requests for laundry/dry cleaning, minor repair, and pressing of garments in accordance with company specifications. Record assigned and unassigned uniforms as they are distributed, returned, or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements. To ensure that standard operating procedures are implemented at all times, uphold and maintain the exceptional service standards and quality within a pressurized environment whilst you embrace the ethos of The Westin Cape Town Culture in accordance with Marriott International Policies and Procedures.


Required Experience & Qualifications

  • 2-3 years’ experience in a team leader/ Supervisory position in a five star hotel.
  • Professional and positive disposition
  • Knowledge of the Occupational Health and Safety Act
  • Quality and customer service driven
  • Ability to work within a pressurized environment
  • Proactive, self-motivated Individual with good professional work ethic
  • Strong interpersonal and communication skills
  • Ability to work effectively under time constraints and deadlines
  • Required to work rostered shifts and irregular hours as per operational requirements
  • Hardworking, can do attitude, ambitious, ability to use Initiative and be proactive
  • Ability to work within a team and without supervision
  • Excellent problem solving, planning and organizing skills
  • Able to deal effectively with all levels of staff including senior management
  • Ability to engage and interact with guest
  • Detail Orientation
  • Hand-Eye Coordination
  • Visual Acuity
  • Ability to hand Sew
  • Ability to operate a Sewing Machine
  • Flexible working hours as well as available to work weekends , Public holidays, opening and closing shifts when rostered as per operational requirements

Key Responsibilities

  • Work with the Linen room manager
  • Assisting the Linen Department with procedures
  • Follow all company safety and security policies and procedures;
  • Report accidents, injuries, and unsafe work conditions to manager;
  • Complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
  • Maintain confidentiality of proprietary information & protect company assets.
  • Speak with others using clear and professional language;
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of employees and guest relating to clothing or uniforms.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 12 kilograms without assistance.
  • Perform other reasonable job duties as requested by Management.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.